16 Dec 2016

ABC Capital Bank Ltd Jobs in Uganda : Branch Manager

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The Branch Manager will oversee the following at the Branch;

  • Manage Sales
  • Grow Personal Banking Business through achievement of projected targets and budgets, both in number and value; through effective management and leadership of the sales; and development of sales growth strategies and opportunities.
  • Maintain high Service Delivery Standards
  • Manage operational and business risks and costs to maximise profitability

Key Duties and Responsibilities:

  • Implement and coordinate Branch business plans, policies and procedures as approved by the Board
  • Implement the Bank’s Operations Manual
  • Ensure that the Bank complies with operational statutory requirements
  • Actively participate in the preparation of Branch budget and targets
  • Drawing strategies to develop and increase sales volumes
  • Maintaining an aggressive customer calling program
  • Organizing open days and product fairs to promote sales growth
  • Regularly monitor sales growth and prepare monthly reports
  • Retaining existing customers by maintaining high standards of customer service delivery and building customer loyalty
  • Provide leadership, direction and pace to the branch team
  • Proactively manage costs by monitoring expenditure against productivity and budgets
  • Verify physical cash balances in the safe and manage its replenishment
  • Manage operational risk for the branch to prevent losses and other associated risks
  • Verify physical cash holdings to be deposited in the Treasury
  • Perform any other duties that may be assigned from time to time by management.

Key Performance Indicators:-

  • Successful implementation and operationalization of new products at the
  • Branches
  • Customer satisfaction rating.
  • Employee satisfaction.
  • Employee retention index
  • Reduction of costs within operations.
  • Reduction of frauds
  • Good audit ratings.
  • Measure service against set standards.
  • At least 3 trainings per staff annually.
  • Improvement on Branch productivity.

Qualifications, Skills and Experience:

  • The applicant for the ABC Capital Bank Branch Manager career placement should hold a University degree in either Marketing or Business Management
  • Excellent track record in the delivery of business targets
  • Knowledge of SME products and understanding of credit and liability products
  • A minimum of six years working experience, three of which must have been in a bank in a management role
  • Full knowledge of Bank’s products
  • Good knowledge of banking and financial market in Uganda
  • Computer literacy skills

How to Apply

The ideal candidates are encouraged to send their applications including a signed cover letter, CV and three reputable references to [email protected] Deadline: 21st December 2016




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