25 Dec 2016

Absa Jobs in Uganda : Premier Relationship Manager

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About Barclays

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people.

For further information about Barclays, please visit our website www.barclays.com

Overall Role Purpose

Key Accountabilities & approximate time split (%)

To develop and grow relationships with Barclays Premier customers, and growing the customer base through targeted sales efforts and the delivery of impeccable service.

Resources Under Control

For MD/D roles all mandatory fields to be completed (see guidance notes)

Direct reports

Indirect reports

Resources (e.g. budget control, size of operations under control)

Decision Authorities – key decision rights that enable the role holder to act with legitimacy and credibility

Authority level and limits (what does the role holder have authority to decide on)

Knowledge and Competence

Market Knowledge and innovation

Relationship Building-25%

Outputs

  • Monitor operational delivery of customer requirements, summarise systemic failures and raise to the Head of Premier banking for further follow-up at CMC level where necessary.
  • Log and create written responses to customer complaints.
  • Obtain summaries of complaints and complaint trend analysis from the Service Manager on a monthly basis. Follow up with selected customers to determine if their complaints were handled satisfactorily.

Technical Experience and Capability

Sales-45%

Competencies

Experience and Qualifications

  • Proven networking and social skills
  • Coaching and training skills
  • Business Management/Financial Management
  • Proven sales ability
  • Strong negotiation and influencing skills
  • Excellent communication skills – written, oral and presentation
  • Time management skills
  • Strong planning & organization skills
  • Good PC skills
  • Good numeric & analytical skills
  • Proven team working skills
  • Fraud prevention skills
  • Excellent listening skills

Essential

Experience & Qualifications

  • At least 3 years experience as an account manager in a large financial institution
  • Finance related degree

Development Information / Career Path

Key Learning and Development Features

Potential Next Career Development Steps

Role Profile Content Agreement (for Locally Regulated Approved roles only)

How to Apply

Submit your CV and Application online : Click Here




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