MelBet Uganda is owned by Otrada Hospitality Limited T/A MelBet and licensed to provide facilities for Casino or Casino Operating License in Uganda.

Key Duties and Responsibilities:
• Responding promptly to customer inquiries about MelBet and product education
• Communicating with customers through various channels (Phone calls, SMS and Whats App)
• Acknowledging and receiving customer complaints then share with the General Support Team
• Knowing our products inside and out so that you can answer questions from customers
• Making out bound and retention calls
• Keeping records of customer interactions, comments, and complaints
• Providing feedback from MelBet customers using the site and other services
• Managing a team of junior representatives used in activations and field activities
• Ensure customer satisfaction and provide professional customer support
• Ability to work nightshifts

Qualifications, Skills and Experience:
• The applicant should hold relevant qualifications
• Ability to speak and communicate in more than one language. Preferably, English and one local language