The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Pay band: 4

Alternative locations the role could be based: Uganda

Department: English & Exams

Contract type: Indefinite

Duration: N/A

The Role Purpose:

The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship and performance.  To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services.  To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.

Challenges & Accountabilities:

The ideal candidate will have experience setting up operations and embedding new processes and ways of working. Working closely with the Commercial Manager, you will understand the demands of the Global exams operating model, plan to optimise available physical and operational resources given demand and advise country counterparts on best options to resolve operational issues. The ideal candidate should have good analytical and reporting skills, and the ability to build and maintain relationship with internal and external stakeholders.

As with any business that experiences peaks and troughs of activity, there is likely to be a need to work outside office hours from time to time.

Essentials Requirements:

• University degree in any subject or relevant qualification
• Experience working in a busy operational environment delivering high levels of customer service
• Ability to ensure compliance, risk and security standards are monitored and maintained

Desirable requirements

• Experience working in Exams
• Experience of supporting delivery of computer-based exams

Additional Information: Role holder must have existing rights to live and work in the country the role is based.

Closing Date: 12 August 2021 applications will close 23:59 Nigeria Time

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.