Job Title: Quality Assurance Supervisor
Reports Directly to: Operations Manager
Staff Reporting to Position : Quality Assurance Assistant
Review Date : August 30, 2021

Job Purpose
To ensure timely and effective implementation of all hospital’s policies, procedures and activities involved in assuring the quality of health care services offered including documentation on standards and making certain that all hospital services meet specified requirements and are consistent with high quality patient care standards.

Key Result Areas Activities
System Development
• Update the hospital’s policies/standard operating procedures in line with Infection control, Occupation Health & Safety, and patient safety that are in accordance with CURE International’s network standards, CCHU goals and client expectations.
• Ensure policy and Standard operating procedures compliance with National and accreditation standards and legislations as embraced by CURE International’s network directives.
• Set QA objectives and make sure that targets are achieved in accordance with agreed budgets and time scales.
• Implement standard operation procedures throughout CCHU working together with the department heads and other technical staff.

Health and Safety
• Coordinate the health and safety activities of CCHU in accordance with the Health and Safety Act 2006.
• Provide suitable and current information concerning health and safety polici8es and practices in the hospital.
• Maintain close working relationships with other department managers and supervisory personnel in order to meet and maintain service quality, identify, solve and prevent problems affecting quality service delivery, maximize productivity, and comply with regulatory requirements.

Monitoring and Evaluation
• Assess risks to health and safety implement necessary measures to avert the risks.
• Inspect the CCHU environment and observe staff activities to detect possible infection hazards.
• Develop monitoring tools, checklist, and observation checklist to ensure that there is a hospital wide compliance with MOH guidelines, laws, policies and standards for quality of patient adhered too.
• Identify causes for gaps, measures to ensure improvement, coordinating activities, analyzing data and reporting findings reduce the occurrence.

Training
• Perform orientation training on Quality Management for new employees.
• Identify, develop and implement strategies for relevant quality related training needs throughout CCHU.
• Compile training manuals and materials for various locations in CCHU as needed.

Communication
• Develop template for reporting on going QA activities to senior management on a monthly basis.
• Meetings for Quality Assurance Subcommittees mobilized, reminders for the meeting and action points to be worked on.
• Establish and implement necessary communication strategy for the improvement and awareness of quality issues across CCHU.

Spiritual Ministry
• Participates in the hospital’s Spiritual Ministry programs.

Other duties
• Any other official duty assigned by your supervisor.

Occupational Health & Safety observed.
• All staff members are expected to work in such a way that does not cause injury to themselves, other staff members, or customers.
• Following & complying with H&S policies, processes & applying them to their own work activities, including using/wearing Personal Protective Equipment as required.
• Participating in activities directed at preventing harm & promoting wellbeing in the workplace Identifying, reporting & self-managing hazards where appropriate.

Job Requirements
• Bachelor Degree or Diploma of Science preferably in Health Care Management or related field
• At least three (3) years of work experience as quality assurance supervisor in a health care setting and at least one (1) year of experience in a supervisory capacity.
• Ability to work under pressure in a fast paced environment, meet deadlines, and make effective decisions.
• Basic computer knowledge (Microsoft Office applications) and computer-based applications).
• Ability to adapt to changing organizational and operational needs; ability to lead others through change.
• Ability to handle multiple tasks simultaneously.
• Skill in organization and prioritization, and attention to details.
• Strong team player and leader with the ability to work across multiple functions and disciplines.
• Must be able to effectively communicate ideas (verbally and in writing), be a self-starter and handle difficult reporting situations
• Ability to work in and contribute to a team building environment
• Ability to establish priorities and proceed with objectives with minimum supervision
• Exhibit the highest qualities of honesty and integrity in the handling of hospital resources

Method of Application

Applicants must submit their documents as a single combined pdf file to include: cover letter, resume, salary history, and a current practicing License for the medical officer and Radiographer positions, and references to the
Human Resource Manager, P.O. Box 903, Mbale or e-mail to [email protected] or Hand deliver to CURE Children’s Hospital, Plot 97-103 Bugwere Road, Mbale.

Further information may be obtained by calling 045-4435273.
The deadline for receipt of all applications is September 17, 2021 5:00pm
These positions are full-time – fixed term one (1) year renewable and based in Mbale.
CURE Children’s Hospital of Uganda does not charge a fee at any stage of the recruitment process (application, shortlisting, interviews, reference verification, appointment, training or any other fees).
CURE Children’s Hospital of Uganda will not be responsible for such fraudulent correspondences or any loss of money or theft which may result from anyone engaging in any fraudulent recruitment activity.
While we thank all applicants for your interest, only those selected for interviews will be contacted. All forms of lobbying will lead to automatic disqualification.