Job Summary

Plan, design, implement, operate and monitor IT systems in line with the IT and organizational policy to meet organizational goals

Overall Responsibilities

•      Server administration: Install, configure, operate and maintain servers using Hyper-V virtualization, Windows Server 2012 R2 configuration, Active Directory, Group Policy, DNS, DHCP, print server, WSUS, Failover Clustering, Windows Server backup, file server, SAN storage management, Server hardware maintenance, Exchange 2013 email server administration (load balanced Client Access Servers and DAG mailbox servers)
•     Networking: Design, install, operate and monitor the computer LAN, WAN and internet both at COE and regional offices. Support Network design and installation, Switching and routing configuration, Internet firewall configuration (Bandwidth management, VPN management, etc), Leased line and internet monitoring and WLAN administration.
• Security administration: Ensure all IT resources are secured both physical and logically through Firewall security management, Spam filtering, Web Application Filtering, Web and Application Firewall, State full Packet Inspection and Gateway Antivirus, Antivirus administration: central antivirus server and endpoint management, Encryption management, Biometric attendance and access control systems and CCTV management, Windows update server and client update management.
• Backup Administration: Manage online, offsite and offline backup backups using available systems, Coordinate with offsite backup service provider to ensure that backups are running smoothly, Run daily, weekly and monthly full or incremental internal offline backups, Plan restoration of backups and regularly test the backups, Perform backup contingency plans.
• Hardware and software maintenance: Perform onsite component replacements like RAM, hard disks, etc, and liaise with vendors for repairs of equipment that cannot be repaired locally. Perform mass Operating System and software installation in liaison with user support assistant/helpdesk, Printer monitoring, troubleshooting and billing
•     Telephony management: Alcatel PABX management and liaison with telephony vendor, Call Center and CRM management, Vonage box and Polycom management, Online Teleconferencing platform management (Skype, GoTo Meeting, WebEx, etc), Sensaphone management and Fax management.
•      Database and Web administration: Maintain MySQL database back ends by performing regular database backups, checks and repairs. Maintain web and application servers, Provision/publish servers using high availability concepts like load balancing and WordPress intranet site management
• User training and mentorship: Regular user training at regional and district/health facility level. Prepare online tests for users to test user knowledge in the existing IT infrastructure.
•    IT Administration: Maintain an updated list of IT inventory, equipment the need repair and disposal. Participate in procurement by providing technical specifications and evaluation of IT solutions. Maintain a checklist for all IT systems to ensure continuous and uninterrupted support
• Documentation: Installation and configuration documentation, SOPs and policies documentation in liaison with the IT manager

Required Qualification, Experience and Competencies:

• A degree in Computer Science or Information technology. At least 5 years’ experience in Information Technology/Communication support, telephony systems, wide and local area networks including experience with common-carrier data networks; Microsoft and/or Cisco Network Certification or other network certification. Experience in Windows server configurations (ADDS, DNS, Group Policy, DHCP, print server, WSUS, Windows backup, etc), server virtualization, high availability and load balancing configuration and other windows server installations. Knowledge of computer systems/networks and a range of software applications. Understanding Data and resource Protection requirements. Exceptional technical knowledge of network and PC operating systems in particular for managing and configuring authority and organisation LANs, WANs, WLANs, VLANs, VPNs, VOIP etc. Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, WAPs. Excellent knowledge of current protocols and standards. Ability to learn knew systems and figure out how to configure and operate them. Ability to articulately explain new technologies to novice users.
• 3 Years Relevant Experience