Location: MSUG Support Office
No. of Direct Reports: None
Reporting to: Manager ICT
Budget Responsibilities (Y/N): N/A

The Role
Reporting to the ICT Manager, the purpose of this post is to Plan, Repair, Maintain and Support IT infrastructure in the organization as well as implement MSU information Technology Policy.

Key Responsibilities
• Maintain System Security, manage and monitor user access control & rights, in line with the Organization IT policy and operation guidelines
• Monitor Network Performance, detect, diagnose, and repair problems in line with the Organization IT policy, operation guidelines and best practice.
• Monitor Network Performance, detect, diagnose, and repair problems in line with the Organization IT policy, operation guidelines and best practice.
• Maintain database systems infrastructure in a functional and secure state to facilitate business continuity as well as writing database documentation, data standards, procedures, and definitions for the data dictionary.
• Design and develop advanced database querying solutions including SQL stored procedures and triggers
• Daily and/or Weekly Backups of all data, systems, and databases and related MSU information•
• Training of organization staff; provide first level support to users in line with the Organization IT policy and operation guidelines
• Maintain appropriate logs and inventories, including an inventory of all IT equipment, consumables, servicing and repairs, and a log/diary of all support calls and responses
• Report to the project managers on projects performance by periodically compiling project performance data from the systems.
• Perform any other duties as may be assigned by management
• Installation, monitoring, maintenance of software and hardware of the Organization.
• Maintain workstations, servers and IT equipment through system diagnosis, preventive maintenance, and upgrade of systems in line with the Organization IT policy and operation guidelines.
• Training and supervising data entry personnel on all claims data management activities on Claims Processing Systems support.

Qualifications and Experience:
• University Degree in Information Technology, Computer Science, Information Systems, or Computer Engineering.
• Ability to work in heterogeneous IT environments.
• Proficiency in use of office automation applications such as Adobe, MS Office, Vision Excel, etc
• Professional qualifications in either Networking (CCNA) or Systems Administration (MCSE or MCITP ) and
• Database Administrations (MSCSQLP or MSCDBA) is an added advantage
• Excellent knowledge and skills of working Microsoft SQL Server & MySQL databases.
• Good knowledge and skills in use of various operating systems such as MS Windows & UNIX/Linux
• Knowledge in Active Directory/LDAP management & MS Exchange mail system administration
• Good knowledge of information security, web management and firewall administration
• Knowledge of Family Planning an added advantage
• Fluent English both oral and written.

Personal Attributes
Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. We encourage and expect all team members will demonstrate the following behaviours:
• Initiative
Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
• Innovative
Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication
Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Responsive
Being responsive to changing priorities and demands
• Working Efficiently
Planning, prioritising, and organising work to ensure work is accurate and deadlines are met
• Sharing Information
Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning
Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment
Awareness and understanding of goals, vision, and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven
Drive and determination to deliver results
• Accountable
Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change
Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated
Motivation towards achieving quality results to maximise potential
• Team Player
Working as part of a team by being supportive, flexible, and showing respect for each other

You are encouraged to apply for the above position provided you meet the specified minimum job requirements.