JOB TITLE: BRANCH MANAGER
DEPARTMENT: OPERATIONS
REPORTS TO: BUSINESS DEVELOPMENT MANAGER

Overall Purpose of the job:-
• Manage Sales
• Grow Personal Banking Business through achievement of projected targets and budgets, both in number and value; through effective management and leadership of the sales; and development of sales growth strategies and opportunities.
• Maintain high Service Delivery Standards
• Manage operational and business risks and costs to maximise profitability

Key Responsibilities:-
• Implement and coordinate Branch business plans, policies and procedures as approved by the Board
• Implement the Bank’s Operations Manual
• Ensure that the Bank complies with operational statutory requirements
• Participate in the preparation of Branch budget and targets
• Laying strategies to develop and increase sales volumes
• Maintaining an aggressive customer calling program
• Organizing open days and product fairs to promote sales growth
• Monitor sales growth and prepare monthly reports
• Retaining existing customers by maintaining high standards of customer service delivery and building customer loyalty
• Provide leadership, direction and pace to the branch team
• Proactively manage costs by monitoring expenditure against productivity and budgets
• Manage operational risk for the branch to prevent losses and other associated risks
• Verify physical cash balances in the safe and manage its replenishment
• Verify physical cash holdings to be deposited in the Treasury
• Any other duties that may be assigned from time to time by management.

Key Performance Indicators:-
• Successful implementation and operationalization of new products at the Branches
• Customer satisfaction rating.
• Employee satisfaction.
• Employee retention index
• Reduction of costs within operations.
• Reduction of frauds
• Good audit ratings.
• Measure service against set standards.
• At least 3 trainings per staff annually.
• Improvement on Branch productivity.

Qualifications & Experience:-
• A University degree
• A proven record in the delivery of business targets
• Knowledge of SME products and understanding of credit and liability products
• 6 years working experience 3 of which must have been in a bank in a management role
• Full knowledge of Bank’s products
• Good knowledge of banking and financial market in Uganda
• Computer literacy is a must