IMK Business Consultants (IMK) is a Business management consulting firm offering practical and feasible business solutions.
Our client is one of the world’s leading providers of courier services in Uganda. They provide a unique combination of on-demand, time-sensitive, door-to-door services within Uganda. They are in immediate need of a National Operations Manager to be based in Kampala Uganda.
Reporting to the Country Manager, the primary purpose of this role is to manage all operational activities and deliver service quality performance whilst ensuring a professional image is presented at all times.

Key Duties and Responsibilities:
• To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people.
• To motivate employees to achieve objectives and increase their job satisfaction.
• To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
• To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.
• To ensure all pick ups are performed on time to meet committed service standards and the documentation is correct.
• To ensure timely and accurate communication of information which affects service quality.
• To manage and ensure strict compliance of security procedures and regulations for Road and Air operations.
• To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
• To ensure costs are regularly reviewed against agreed budget targets.

Qualifications, Skills and Experience:
• At least five years of combined Operations and General Management experience ideally served managing a direct Express, Courier, freight forwarding / international courier / delivery or B2B oriented business services depot
• Good planning and organizing skills
• Previous experience in people management is essential
• An excellent communicator
• Highly flexible and adaptable and keen to work in a different cultural and social environment
• Numeric
• Arabic speaker will be an advantage