Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of
As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
• An opportunity to manage complex multivendor network with NE from different OEMS.
• An exposure to world class trainings available to build your team in a multi domain competence.
• Opportunity to manage and interact with specialist across multiple countries managing the network remotely.

What you will learn and contribute to
• Act as the single Service Assurance point of contact for the Customer and for the Central Operations Director. Coordinate with all the Services Assurance Delivery Centers and Field Teams.
• Lead and manage all operational customer meetings.
• Act as the end-to-end owner for incident, service, problem and change management.
• Act as a Certified Outage Technical Manager (COTM) during system outages and high impact issues.
• Drive Customer Satisfaction through the established CSAT survey mechanisms and by providing services that are fully compliant with the SLA/KPI.
• Establish Escalation management according the contractual terms.
• Facilitate critical Service Assurance action/recovery actions in close relationship with all Service Assurance delivery functions.
• Ensure operational readiness across all stakeholders in new project and new technology introduction.
• Represent requirements for project-specific processes & tools.
• Pro-actively support network performance, change management, business opportunity identification as well as in the end-to-end lessons learned process.
• Ensure legal and/or contractual activities to be performed locally are in close cooperation and within the setup of the respective delivery center.
• Foster relationships, build customer trust, manage difficult situations, and negotiate conflicts with a technical focus.
• Create an environment in which customers will be encouraged to take further steps to increase the business with Nokia.
• Perform Scope management against the contractual Terms &Conditions and align with the CT team for commercial negotiation
• Understand SLA/KPI and its impact on Rewards and Penalty and drive improvements with Operations and performance teams.
• Control and own monthly Improvement plans.
• Regularly monitor and add actions in the Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
• Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
• Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification and end-to-end lessons learned.
• Apply the local health & safety policy.

Your skills and experience
You have:
• Minimum BTech in Electronics and Communications or equivalent
• Minimum 16 years of experience in managing Mobile network with minimum 5 year’s experience in leadership role managing customer.
• Minimum 5 years experience in Managed Services.

It would be nice if you also had:
• Expertise and good experience in optimization role.
• Experience with different managed Service Providers.
• PMP

What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.