Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in….

How you’ll help us achieve it
We’re looking for an Agent Training Administrator to support our training function. You will be responsible for communicating with agents and vendors and assisting the trainers with reserving training rooms, dispatching training goodies, calling the agents, and organizing training agendas, files, and goodies. You will ensure that all agents participate in our training and that the training sessions run smoothly.

In this role, you’ll
• Call and invite agents to in-region training organized by the trainers.
• Maintain training records (e.g., trainee lists, schedules, attendance sheets).
• Book training rooms and ensure proper setup.
• Prepare and disseminate material (e.g., instructional notes, feedback forms)
• Act as a point-of-contact for vendors and participants.
• Handle and respond to daily agent training requests.
• Organize daily agents’ training based on demand and observation.
• Develop creative and innovative approaches to present training programs to agents.
• Handle accounts receivable and ensure invoices are paid.
• Submit reports on training activities and results daily and Weekly.
• Write daily/Weekly notes.

Key details
• Work authorization in Uganda is required
• You will frequently travel to our points of agent training across Uganda.
• This is a permanent position

Requirements
• 3+ years of experience as a Training Administrator, HR Assistant, or a similar role.
• 1+ years experience in project management and coordination
• Proficient in MS Office; working knowledge of databases and Learning Management Systems (LMS) is a plus
• Excellent organizational and multitasking ability
• Solid communication skills
• Strong attention to detail.
• BSc/BA in Business, Psychology, or a related field is an added advantage
• Previous experience with Agent Network is an added advantage.

You might be a good fit if you.
• Have the ability to discern priority tasks.
• Are patient and empathetic.
• Are excited to conduct online training and assessments.
• Can adapt quickly to different environments
• Are rigorous, autonomous, methodical, and with an eye for detail.

Our team
• We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali and Uganda, plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You’ll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
• We’re backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.

Fill out the form, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.