We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in….

How you’ll help us achieve it
The Premium Agent Assistant role will be to open and close books and ensure that all transactions accounted for in the system are backed up manually. You will be responsible for the daily reconciliation of the transactions, which should be validated daily by the Cash Officer.

Responsibilities:
• Help agents nearby on liquidity needs (deposit and withdraws)
• Support agent/client needs to provide immediate support on Wave’s offer information, opening accounts, system, application, and physical card.
• Maintain daily reconciliation of premium agent points.
• Ensure that all cash management transactions are correctly recorded in the treasury system
• Request promptly sufficient funds to ensure rebalance with agent/clients
• Report any discrepancy or challenges encountered to the cash officer
• Report any fake bills to the relevant teams

Key details
Location: You’ll work from the assigned regional outlet and will spend most of the day in the field possibly, in other regions of Uganda
You have work authorization in Uganda.

Requirements
• Strong proficiency in English
• 2+ years of experience as a cashier in cash management, reconciliation & liquidity management, cash handling or delivery

You might be a good fit if you.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are flexible enough to adapt to various process changes and updates gracefully
• Are a self-starter and proactive about achieving ambitious targets.
• Are charismatic and enjoy talking and explaining new ideas and products to people
• Love owning projects – you are autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions

Our team
• We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali and Uganda, plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You’ll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
• We’re backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.