JOB TITLE: PERSONAL BANKER
REPORTS TO: BRANCH BUSINESS MANAGER
ROLE PURPOSE
Accountable for the execution of sales strategies targeting growth of Personal and Community banking portfolios at Branch level.

KEY RESULT AREAS/ DELIVERABLES:
• Accountable for Branch Implementation of the Business & action plans for Personal Banking.
• Implement Personal banking service and product initiatives that can increase PBU’s profitability, as well as building customer satisfaction and brand loyalty
• Cary out Personal Lending & Portfolio management work at the branch.
• Implement & effectively communicate personal banking product Parameters.
• Implement branch sales programs as necessary to maximize personal banking products contribution to PBU’s B/S and P&L.
• Develop direct customer contact and relationships with major account’s holders to monitor & strategize for maximizing sales growth.
• Carry out sales visits to existing & potential top clients and identify sales leads and report on the bank’s high-net-worth customers.
• Maintain relationships with top customers and ensure that services delivered meet client expectations.
• Submit regular performance reports and returns/data to the Branch Management.
• Implement action plans to penetrate new markets.
• Ensure sales growth in the various personal banking products by organizing and conducting branch sales campaigns.
• Encourage cross selling amongst staff.
• Promote knowledge acquisition of personal banking products to potential customers by organizing sale promotions, talk shows, public presentations & meetings as may be guided by the supervisor.
• Carry out any other duties as may be assigned by the head of department or management.

EDUCATION AND TRAINING
• A Business degree in Finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field.
• Relevant Practical training in banking management.

SKILLS AND EXPERIENCE
• A minimum of 2 years’ experience in banking or an equivalent industry.
• Business Acumen & Result Driven.
• Understands lending operations specific to Personal banking.
• Selling skills.
• Good Verbal and written communication skills.
• Attention to detail.
• Numerical Skills.
• Customer Service Skills.
• Teamwork
• Understanding of Bank processes/workflows.
• Creativity.
• The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
• Takes clear accountability and focuses on delivery of branch goals.
• Team player
• Provides extraordinary service
• Ability to demonstrate positive image and role model PBU’s values.
• Must be a person of impeccable integrity.

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION STRICTLY ONLINE:
• Detailed CV
• Certified copies of academic documents
• Applicants address and day time telephone contacts
• Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.