With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The prime responsibility is to take ownership of Incident management processes analysis, providing guidance and support in coordinating Incident & Problem Management, Release Management and User Acceptance Testing for all bank system changes/enhancements.
To provide incident, problem and change management insight through follow ups both In-country and with various support teams and provide periodic reporting on the same.

Job Description

The prime responsibility is to take ownership of Incident management processes analysis, providing guidance and support in coordinating Incident & Problem Management, Release Management and User Acceptance Testing for all bank system changes/enhancements.

To provide incident, problem and change management insight through follow ups both In-country and with various support teams and provide periodic reporting on the same.

Education

Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)