dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the respective position of Relationship Manager- Corporate Banking in our Chief Commercial Office (CCO Domain) to support our expansion strategy.

REPORTING TO: Segment Head

JOB PURPOSE: Reporting to the Segment Head, the role holder will manage Corporate relationships within business segments through origination in line with targets and expectations. The Relationship Manager will be responsible for offering the best customer experience to the assigned clientele to ensure retention and grow the existing business through deeper penetration into their existing business requirements.

LOCATION: Kampala

KEY ACCOUNTABILITIES:

• Provide superior relationship management, customer retention, loyalty, preference &                                     devotion to Corporate Relationships.
• Work with Senior Relationship Managers or Segment Heads to upskill understanding of market, sales, and products.
• Sell bank’s products to corporate customers including Multinationals, Large Corporates, Development organizations, Government, and other parastatals to enhance growth in customer numbers and achieve overall financial targets.
• Analyze and compare our product offer, service, pricing, and financial performance against competition, and give feedback from Market-Market intelligence, to remain relevant and competitive to be the preferred financial provider in the market.
• Identify new or additional business openings in the market through research and information gathering.
• Improve on relationship management through regular visits, timely feedback to clients & continuous anticipation of their needs with the aim to exceed their expectations.
• Cross selling and retention of borrowing vs. Non – borrowing clients in Branches to maintain a clean & updated database.
• Addressing/resolving corporate customers’ complaints and providing feedback in a timely manner.

QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:

• University graduate (Hons).
• Skills in in Sales, Credit & Relationship Management will be added advantage.
• Track record in sales management.
• 5 Years’ experience in banking of which 2-3 should be in relationship management & sales.
• Computer knowledge especially spread sheet, word & power point.
• Relevant business experience and acumen.
• Outgoing, self-motivated and a good team player able to work under minimum supervision; with self-drive and initiative.
• Excellent communication, interpersonal and negotiation skills.
• A self-starter who is oriented and able to meet deadlines.
• Full of energy and enthusiasm.
• Excellent relationship management skills.