The Senior Manager BankTech is responsible for driving the development of the BankTech strategy and successful delivery of BankTech solutions through new, innovative and customer-friendly solutions. The role works closely with other functions such as Commercial Operations to maximize revenue growth and RoI

The role leads teams across the below two work areas:

• BankTech, Savings, Lending, Advances and Xtratime
• Agent & Merchant Advances
• Airtme Advances
• Bullet Loans
• International Remittance and Bank push/pull

The Senior Manager BankTech reports to Chief Product Officer and is supported by managers and specialists. The role maintains liaison with Group Fintech Products & Services team, as and when required

Main Job Functions:

Strategy Development and Implementation

• Cascade the Group strategy to create sub-functional strategy aligned with the overarching business goals, under oversight of the Chief Product Officer
• Ensure effective implementation of the sub-functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Oversee regular review of the sub-functional strategy and roadmap, under oversight of the Chief Product Officer, to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

• Source, induct and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

Strategic Meetings

• Participate and provide input in strategic meetings
• Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
• Provide inputs to and ensure adequate risk mitigation and controls in the function
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive approval process from Chief Product Officer on new initiatives
• Dedicate relevant budget for internal projects, post sign-off from Chief Product Officer
• Drive preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to Chief Product Officer team
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Closely monitor all projects initiated in the function
• Review and finalise objectives, targets and budgets for the function, under oversight of Chief Product Officer
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the Chief Product Officer as and when required
• Develop and manage budgets, where required
• Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management

Performance

• Monitor performance and alignment with overall OpCo strategy
• SLA approval and exception performance review

Reporting

• Report on a monthly basis to the Chief Product Officer relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage sub-function’s budgets in line with business objectives, under oversight of Chief Product Officer
• Manage project initiative budgets in line with business objectives, under oversight of Chief Product Officer
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers, under oversight of the Chief Product Officer

Operational Delivery

Functional Leadership:

As the leader of the BankTech vertical, the role is accountable to:

• Monitor and align the direction, strategy and results of the vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
• Lead and deploy an integrated solution development and problem-solving philosophy across the function
• Measure the impact and benefit of the sub-function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals
• Generate visibility for the true-value contributions of the sub-function within Group FinCo and Opco to drive greater service acceptance and adoption

Delivery Leadership:

• As the delivery leader of the BankTech vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

• Implement and oversee execution of policies, procedures and guidelines set forth by Product & Services team and ensure the team complies with the same
• Implement governance to manage the consolidated sub-functional strategy, budgets and financials, with guidance from Chief Product Officer
• Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, in collaboration with the Chief Product Officer

BankTech Operations

• Cascade the product strategy from the Group Finco and build an OpCo customized product roadmap for the segment
• Lead the development of the BankTech strategy in line with overarching divisional goals with emphasis on client experience to deliver growth

• Develop and implement plans to drive BankTech adoption
• Oversee and manager Credit Risk operations in line with Group DigiFin guidelines
• Cascade BankTech solutions designed in the group to the OpCo and provide inputs for localization
• Design a loyalty solution and scheme to support the growth of BankTech products
• Customize / localize BankTech solutions and products to support corporate and governments requirements
• Deploy solutions to cover the maximum number of banktech use cases
• Ensure solutions deliver the best user experience and value to every key stakeholder of the BankTech ecosystem
• Manage and resolve escalations that have impact on critical path of service delivery
• Develop an operational playbook to drive BankTech solutions and provide strategic guidance for its implementation
• Oversee the implementation of solutions for new products
• Support to develop and maintain the best value proposition to both consumers and partners, in collaboration with the Commercial Operations team
• Manage the implementation of new products and services
• Manage the development and implementation of Go to market strategy to drive BankTech products, in collaboration with the Commercial Operations team
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage negotiations, close deals and sell additional services to partners
• Leverage on analytics, mobile data and mobile advertising to develop fit for purpose solutions
• Ensure that appropriate processes and models are in place to drive traction and reduce players in the value chain
• Identify and tap into BankTech opportunities through partnerships and relevant channels
• Work closely with the other teams within Fintech and support functions to optimize the revenue generation opportunity and demonstrate strong ROI
• Ensure the creation and maintenance of high-quality relationships with all target customers
• Provide input into the development and implementation of short term and long-term sales plans for the organization
• Analyze organizational dynamics at the prospective customer and develop the most effective products and solutions
• Other tasks and duties, as assigned

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the function’s human capital

• Align function’s values with MTN Fintech brand values

• Coach and mentor direct reports
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
• Ensure effective management of diversity among personnel in the function
• Identify staff training and development needs and implement necessary actions
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)
• Approve work structure process before adoption by the team

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Computer Science, Engineering, Commerce or a related field.
• An MBA or Masters degree will be advantageous

Experience:

• Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
• Experience in Fintech, banking or  financial services is preferred
• Proficient in driving company’s financial performance, business growth and technology/infrastructure expansion
• Experience in BankTech product management & implementation
• Experience working in a global/multinational enterprise with a good understanding emerging markets

Competencies:

Functional Knowledge:

• Good understanding of BankTech solutions
• Knowledge of local bank rules and regulations
• Good understanding of business process and technology
• Analysis and Evaluation
• Investigative and Reporting
• Complex Problem-Solving
• Social Perceptiveness
• Microsoft Office Suite
• Intelligence Gathering
• Product localization
• Offering and pricing
• Loyalty rewards design & operations
• Product operations
• Quality of Service
• Product Performance tracking

Skills