Position: Banking officers (12)
Department: Commercial Banking
Grade/Level: G2
Responsible to: Chief Teller
Responsible for: N/A

Main Purpose of the Job
Process cash transactions efficiently in line with the operations policy and procedures while ensuring excellent customer service as well as sell bank products in order to achieve set Branch targets.

Duties and Responsibilities
• Check to confirm that withdraws and deposit vouchers are properly filled with correct date, account number, denominations, amounts, totals and images before entering the transactions in the system and receiving or paying from or to the customer in order to minimize the error rate and avoid financial losses in line with the operations policies and procedures

• Post cash and cheque transactions accurately and aptly in the system and ensure voucher details are in sync with the system so as to avoid financial losses in line with operational policies and procedures.
• Participate in product knowledge sessions at the Branch and Head Office to keep abreast with bank products thereby mitigating risks and losses due to inadequate product knowledge.
• Verify customer signatures and images on vouchers and ensure they match with the ones in the system to mitigate frauds.
• Arrange currencies in their different denominations and keep the cash under lock and key to avoid unnecessary losses in line with Operations policies and procedures.

• Balance cash at the end of each day and report any differences to the Chief Teller as per the process flows.
• Report suspected cases of frauds and forgeries by alerting the chief teller through the suspicious transactions report to mitigate risks and safe guard the bank against losses.
• Sell and cross sell bank products and services to customers in order to support Branch growth in line with the Branch business growth targets.

• Maintain excellent customer service at the Branch.

Key Performance Indicators
• Cash insurance limits maintained
• Transactional Error rates
• Turnaround time
• Number of customer complaints
• Cash shortages/overages
• Mobilize deposit accounts

Person Specifications
Qualifications
• A good Bachelor’s degree from a reputable university.
Experience: N/A

Behavioral Competencies
• Good customer care
• Good communications skills
• High accuracy levels
• Time management
• Integrity