As part of our commitment to raise the performance of the property function and create a sustainable/resilient CRES environment, this role will be responsible for;
Building and developing a high performing Facilities management framework in-country
Ensuring effective management and administration of Bank vehicle fleet and mechanical equipment fleet.
Managing of HVAC and channels logistics with full consciousness of timeliness and total quality management of deliverables

Job Description
• Accountability: Business Management – 80%
• Outputs:
• Responsible for overall maintenance of the bank’s estate properties; ensuring they are in good condition and meet the local country regulatory and standard requirements.
• Maintain an up-to-date inventory of all bank property and have a log of all identified issues and their closure date(s) while ensuring that facilities meet regulatory requirements and environmental, health and security standards
• Management of capital and operational expenditure within budget for Facilities.
• Coordinate workspace management and allocation and relocation of space across the estate in line with the health and safety standards
• Manage monthly utilities consumption and provide reports to the line manager for review and approval. These include Power, Fuel and Water
• Ensure that contracts with service providers for office machinery, supplies, fumigation, and garbage collection are operational, and renewals are made in a timely manner.
• Coordinate the maintenance of office equipment in line with the Facilities Management standards.
• Responsible for management of the bank’s vehicle fleet by ensuring all bank vehicles are insured, serviced, maintained and daily checks are completed, and records updated.
• Maintenance of brand signages across the country
• Review Facilities Management activities to identify point of service failures for corrective action to be taken in a timely manner
• In liaison with procurement and other business units, coordinate Bank insurance related activities to include insurance policy renewals, relationship management and insurance claims
• Accountability: Customer Service – 10%
• Outputs:
• Work closely with business areas to ensure that implementation projects are incepted and delivered. Accountable for delivery of property benefit.
• Institute and analyse a quarterly internal customer perception survey.
• Benchmark services provided against the industry and create improvement action plans.
• Maintain excellent liaison with other suppliers and internal customers
• Management of complaints about facilities that have not been satisfactorily resolved locally.
• Accountability: Portfolio/Supplier Management – 5%
• Outputs:
• Manage the outsourced supply chain, ensuring appropriate level of Supplier Relationship Management (“SRM”).
• Accountability: People Management – 5%
• Outputs:
• Develop and agree individual and team performance objectives, standards, and targets.
• Provide regular review of individual and team performance against agreed objectives.
• Provide ongoing coaching and feedback.
• Identify development / training needs and develop training plans to satisfy those needs.

Education
• Bachelor’s Degree:
• Civil Engineering (Required), Bachelors Degree and Professional Qualifications:
• Construction Management, Bachelors Degree and Professional Qualifications:
• Electrical Engineering, Bachelors Degree and Professional Qualifications:
• Estate and Trust Management