The Cargo Operations Supervisor shall ensure efficient and cost-effective Cargo Operations in liaison with the GHAs, delivered in compliance with the Regulations, Handling and Service Level agreements, and Industry best-practice, and maintain liaison with Regulatory Authorities.

Key Roles and Responsibilities:

• Full responsibility for cargo handling operations.
• Maintain applicable safety and quality standards as per SLA
• Develop and maintain excellent relations with customers and authorities
• Exploit all revenue and cost-saving potentials
• To make a decision that affects safety and security of the cargo operations
• Manage and supervise activities within the scope of cargo operations
• Coordinate with the Cargo Manager to implement the cargo business plan.
• Continuously develops process improvements within export and import cargo services, in close cooperation with Cargo Manager.
• Liaises with the GHAs to encourage ongoing communication and promote desired service levels
• Leading a team of operations staff deployed in shifts at the HUB to process network cargo, courier and mail across while protecting and enhancing system-wide Cargo revenue generation objectives.
• Perform regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and work to address any problem areas identified
• Participate in audits, assessments and any projects and take the required follow up actions
• Ensure Cargo, Courier and Mail handling activities are undertaken in compliance with the Company’s Safety and Security policies.
• According to the company and industry standards, monitor operational performance of various special cargo products, e.g. Perishable cargo, live animals, dangerous goods, valuable, postal mail, etc.
• Recommend and conduct coaching for cargo team members and act as the designated trainer when required.
• Analyse network cargo loads and provide feedback to Cargo Manager.
• Ensure optimization of equipment, staff levels and shift patterns to ensure effective service delivery and cost reduction.
• Provide an oversight role on network Revenue collection through proper accounting for services rendered to protect & enhance revenues.
• To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.
• To ensure conformity with all regulatory requirements, organization standards and local procedures.
• Any other duties as assigned by the Cargo Manager

Qualifications, Experience, and Competencies.

• A Bachelors’s degree or equivalent in a relevant field.
• Professional certifications will be an added advantage.
• Strong knowledge of airline procedures, processes, regulations, and standards as applicable to cargo operations. e.g. IATA Safety Audit for Ground operations.
• Proficiency in Microsoft Excel, PowerPoint, and other appropriate IT tools.
• Proven experience in Cargo at Senior Management level for at least five (5) years.
• Must possess a complete understanding of the flight/cargo operations.
• Ability to handle confidential information with professionalism and diplomacy.
• Able to work variable hours, flexible shifts, including holidays and weekends.
• Ability to perform under pressure and fixed time constraints.

• Overseeing Ground Operations and must possess and maintain a valid Driver License
• Excellent report-writing, communication, and IT skills.