The Global Call Centre Agents will support the customer care and service function of Uganda Airlines.

Key Roles and Responsibilities

• Handling Customer inquiries via the call center and emails: Answering questions regarding dates, prices, and availability of flights.
• Issuing flight tickets using the computer reservations system,​generating receipts for the passengers, and follow ­​up with them in a timely manner.
• Resolve customer complaints in line with UR customer care guidelines to ensure they remain satisfied.
• Represent the Airline to its passengers and assist passengers—communication to customers and updating the customer database to enrich the Airline’s Database.
• In charge of customer inflow and queue management.
• Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
• Develop and implement higher Customer retention strategies
• Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality.
• Perform other duties as assigned by the supervisor

Qualifications, Skills, and Competencies

• Bachelor’s degree and IATA Certification.
• At least 3 years experience working in a Travel Agency.
• Demonstrable knowledge of working with Amadeus System.
• Knowledge of another international language is an added advantage.
• Ability to work under pressure in an evolving environment for extended hours.
• Experience in an air commercial cargo and logistics environment is an added advantage.
• Possession of basic numerical skills.