CAP 02 /2022: Head of Operations – 01 Position
Reports to Chief Executive Officer
Main Job Purpose:
Responsible for developing operational strategies in order to retain and grow business profitably; Co-ordinate operational activities that deliver customer experience within the set organization standards; Create a positive work environment that encourages full utilization of available resources; Provide strategic leadership in steering the company towards its strategic goals.

Primary Responsibilities:
• Coordinate activities of Claims and Underwriting departments
• Approve discharge vouchers for claims within approved limits.
• Review all investigation and adjustment reports and recommend the appropriate course of action;
• Co-ordinate and regularly review operations for underwriting and claims functions to keep in tandem with the changing work environment;
Address major operational and technical issues raised within underwriting and claims;
• Develop and introduce new products in the market until maturity;
• Address complex customer complaints and recommend appropriate solutions;
• Manage debt status against the set policy and ensure interdepartmental functions are coordinated well;
Provide guidance on complex underwriting risks and complicated claims.
• Manage Reinsurance Related Activities e.g. Ceding, Placements and Claims Recoveries, among others.

Person Specifications
Academic Qualifications
• A Business related bachelor’s degree
• Master’s degree in Insurance, Finance, Economics added advantage

Professional Qualifications
• Must be an Associate or member of Chartered Institute of Insurance UK (ACII) or Equivalent as required by law
Experience
• Minimum of 8 (Eight) years’ relevant experience in the Insurance sector, five (5) of which should be at a managerial/Supervisory level.
Age Limit
• The candidate should be between the ages 35-45

Skills/ Knowledge
• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Leadership/People skills
• Good negotiation skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment /competitors
• Technical competence in insurance
• Basic knowledge of regulations of the sector
• Reinsurance Knowledge