We are now looking for a SME Operations Assurance that will provide technical service and support to our customers.
In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. Support, configure and integrate different nodes and solutions in new and live customer networks.
The SME Operations assurance typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You will also interact with solution, sales, 3rd parties teams.
Working as a SME Operations Assurance will require a broad knowledge within telecom/Charging covering both hardware, software and network knowledge.
The role more than often requires you to take on big responsibility and it is important that you can work independently.

You will
• provide technical service and support to our customers
• you will troubleshoot and resolve problems to stabilize and optimize customer networks.
• Interact with customers

To be successful in the role you must have
• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• 3 – 5 years’ experience with Charging Systems, Business Configuration & Mediation – IN Ericsson Charging System
• Delivering results & meeting customer expectations
• Solid understanding in technical areas like GSM / IN call flow, CAMEL, LINUX, Solaris, DIAMETER, SMPP, SOAP, HTTP, Veritas Volume Manager – basic understanding is a plus, Clustering, etc.
• Domain experience: Ericsson Charging System, SDP, CCN, OCC, Experience on Virtualized Environment is a plus – VM Ware/KVM either of the two or both is a plus
• Able to make a Feature test plan and analyze results.
• Proficient on analysis of Drive Test information and troubleshooting.
• Require E2E troubleshooting skills with different integration points.
• Excellent Team Spirit, co-operative with mentoring capabilities.
• Managerial Experience add on with customer interaction