Answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information and escalate where necessary.

Key Result Areas:
• Answer calls professionally
• Respond to customer inquiries
• Follow up complaints till resolution
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information into the system.
• Identify and escalate priority issues
• Route calls to appropriate resource.
• Follow up customer calls where necessary.
• Produce and complete call logs.
• Engage in rigorous customer onboarding processes.

Minimum educational and technical competence requirements:
• A minimum diploma from a recognized institution
• A university degree is an added advantage
• Past experience in call centre work environment is a requirement.
• Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
• Proficient in relevant computer applications
• Social media management training an added advantage
• Fluency in both spoken and written English is a MUST
• Fluency in more languages is an added advantage
• Excellent communication and interpersonal skills
• Excellent social media management skills is a MUST
• Problem analysis and problem solving skills
• Good time management and consciousness
• Good organizational skills
• Good listening skills
• Professional and Smart in appearance
• Ability to work under pressure and with little supervision