To oversee the branch field operations and branch credit staff to ensure that reliable, quality and timely services are delivered to customers

Responsibilities: Field supervision
• Supervise the field activities of credit officers through routine field visits and spot checks.
• Gain close client contact through field visits to keep abreast with customer needs, service problems and resolving problems as necessary.
• Reinforce the application of superior customer service and ensure that customers 1 receive quality products and services that adhere to the product and customer service standards.
• Attend and do a knowledge assessment of client training and attend/ supervise loan distribution as well as asset repossession.
• Participate in loan collection visits for loans over 60 days.
• Implement and monitor security and fraud precautions in the field to protect customer deposits, company assets and staff. Team management
• Hold weekly meetings with officers to ensure they are on track and performing against the set goals, and take corrective action against significant deviations.
• Participate and lead in all branch weekly arrears meetings.
• Provide feedback to the line manager on any proposed improvements in the credit processes.
• Carry out performance reviews, ensure that all credit branch staff are appraised based on performance objectives and recommend them for training whenever necessary.
• Induct, train, motivate, coach, encourage and mentor staff.
• Manage work plans of officers under your supervision.
• Communicate clear operations and credit policies, guidelines and procedures to branch credit staff.
• Ensure a high level of product knowledge and risk management systems by credit staff.
• Ensure that all credit branch functions and activities are in compliance with local legislation, regulations and internal control policies and procedures.
• Other tasks deemed necessary by the line manager

Who are we looking for?
• Minimum qualification of diploma or degree from recognized university or college in Finance, Business, Micro finance or related field
• More than 4 years’ experience in credit operations at branch level and a minimum of 2 years experience in team supervision
• Strong computer skills
• Fluency in English and Luo (Acholi, Langi)
• Ability and/or willingness to ride long distances on a motorcycle daily.
• Good communication skills (oral and written).
• Process management skills
• Advanced people and relationship management skills