Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities. With a strong footprint in Uganda, Kenya, Tanzania, Rwanda, Southern Sudan and DR Congo, Equity Bank is now home to more than 15 million customers, the largest customer base in the eastern African Region. Currently the Bank is seeking additional talent to serve its customers in the roles below,
Job title: Manager, IT Governance & Service Management
JOB REF: IT/EQBUL 09/2022/2
Reports to: Head, IT
Job Purpose
To champion continuous definition and improvement of IT service management processes, IT governance & supporting tools by ensuring smooth IT operations that meet business demands in compliance with ITIL standards and agreed service levels.

Desired knowledge, Skills & Abilities
• Degree in Computer Science, IT, or related qualification. Professional qualifications such as ITIL foundation level certification, MCSA/MCSE/ CCNA is required.
• Minimum of 8 years’ experience in IT in an organization of similar and complexity, three (3) of which must be at a manager level.
Sound knowledge of practical implementation & use of ITSM framework, IT infrastructure services, formal IT processes & business processes.
• In depth understanding of service design & transition, major incident management, disaster recovery & continuous service improvement management.
• Experience in IT service delivery/management within the financial sector or banking industry.
• Ability to establish strong working relationships with the business & other key stakeholders.