Manager Cabin Services
Reports to: Head of Flight operations
Responsible for: Cabin Crew
Department: Flight Operations

Key Responsibilities:
• Establish service and management policy for the Cabin Crew team.
• Provide leadership to cabin crew and ensure the highest levels of safety, regulatory compliance, and operational efficiency.
Maintain a high standard of services on board to passengers.
• Maintain a positive image of the company through cabin crew grooming, uniform, and customer service standards.
• Design and implement training for cabin crews for excellent communication on board.
• Ensure that all Flight Attendant manuals, checklists, and other required publications and/or equipment are maintained in a current and serviceable manner in line with CAA regulations
Coordinate with the Head of Flight Operations in maintaining flight schedules for Flight Attendants.
• Manage and supervise cabin crews, including enforcing the company’s standard operating procedures, dress code/uniform, and grooming.
• Implement staff appraisal systems and assess feedback to cabin crew on performance and recommend training and other corrective measures

Minimum Qualification and Experience:
• Bachelor’s degree in a relevant field
• Holder of a Cabin Crew License.
• At least 5 years experience of operating as a Cabin Crew at the level of a Purser or Cabin Crew Manager.
• Excellent management, analytical and organizational skills.
Demonstrated leadership and people management skills.
• Excellent interpersonal skills.
• Ability to work across cross-functional teams.
• Strong negotiation and communication skills.
• Self-driven with the ability to deliver results at a strategic and operational level.
• Fluency in written and spoken English is essential; knowledge of Swahili, French or other international languages will be of added advantage.

Relevant Competencies
• High level of maturity, ethics, and integrity with a clean track record
• Proven managerial, negotiation, and communication skills.
• Proven corporate planning knowledge and skills.
• Results-oriented.
• Proven presentation and reporting abilities.
• Interpersonal, human relations, and team management skills.
• Analytical, accuracy, and judgmental skills.
• Project management and networking skills.
• Strong IT and computer proficiency skills.
• Good training and coaching skills
• A confident, independent, articulate and reliable personality.
• Ability to work under tight deadlines and for long hours