GENERAL POSITION SUMMARY:
The People & Culture Officer is a position that will report directly to the People & Culture Manager. The People & Culture Officer will work closely with Mercy Corps’ operations, finance teams, as well as program staffs to provide essential support to the People & Culture Function. The People & Culture Officer will be responsible for executing daily routine People & Culture Tasks and ensure that these are being addressed in a timely and efficient manner.

ESSENTIAL JOB FUNCTIONS:
LEAVE MANAGEMENT
• Support the People and Culture Manager on annual leave planning and ensuring an approved leave plan at the beginning of every year.
Responsible for leave tracking throughout the leave year and updating the tracker
• Ensure the leave uptake is in line with the Leave plan through consistent reminders to team members when leave is due
• Share leave balances with the People and Culture Manager on a quarterly basis
• WORK PERMIT AND VISA PROCESSING
• Responsible for developing and updating a work permit tracker for all expatriates throughout their contract period.
• Initiate the collaboration and engagement with the relevant expatriate regarding their work permit and visa status.
Focal point for the external work partners including but not limited to NGO bureau, Immigration and contracted MC consultant.
• Responsible for timely submission of accurate documentation in line with immigration regulations.
• Raise all necessary payments for approval and submit for payment to Finance.
Initiates the tender process for recruitment of the immigration consultant.

PAYROLL AND BENEFITS
• Receive valid monthly timesheets and submit to Finance within agreed timelines
• Support the People & Culture Manager with compiling payroll information and submit it on time ahead of the monthly payroll.

PEOPLE & CULTURE DATABASE
• Responsible for the development and updating of trackers including but not limited to performance management tracker, People & Culture data tracker etc.
• Providing support for entries in HCM
• Managing the People & Culture data and providing information for the People & Culture reports.

RECRUITMENT AND ONBOARDING
• Support the People & Culture Manager with the recruitment processes as the need may arise.
Responsible for checking in with new hires on general wellbeing.

TRAINING AND DEVELOPMENT
• Ensure a monthly updated Training and development database

POLICY
• Working closely with various departments increasing awareness, understanding and support implementation of policies and procedures
• Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals;

PERFORMANCE MANAGEMENT
• Support the probationary and annual performance evaluation process by providing timely reminders and follow up with supervisors with adequate notice (2 months) prior to the evaluation date.

TEAM SUPPORT
• Support visits to the administration teams in the field offices upon requests
• Work as a team member supporting the effective functioning of the Team
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Any other duties that may be assigned from time to time.

KNOWLEDGE AND EXPERIENCE:
• 3-6 years plus experience in this similar HR support role.
• Bachelor’s degrees in Human Resource, Business Administration or any related discipline in people function.
• A post graduate qualification in Human resources, Organizational Psychology or any related discipline would be an added advantage
A high degree of organizational skills using computer-based tools/software with demonstrated attention to details.
• Strong communication skills including the ability to communicate frequently and effectively in both verbal and written form.
• Proven ability to conduct him/ herself professionally under pressure.
• Previous experience as a full/part time staff with Mercy Corps and demonstrated knowledge of Mercy Corps systems, procedures and program priorities is an advantage.

SUCCESS FACTORS:
• Able to communicate effectively with all teams
• Responsive to all staff
• A good team player with a sense of humor
• Attention to detail
• Innovative and results oriented