Department: Information Technology (IT)
Reports To: Regional Finance & Admin Manager
Direct Reports: None
Location: Lira
Closing Date: 1/8/2023
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The IT Officer will support the administration and maintenance of computer systems and data circuits. This includes managing the organization’s Information technology systems, providing helpdesk IT support and training, maintaining networks and software applications for remote sites, scheduling maintenance and upgrades i.e. hardware and software; backup data for local and remote sites and maintenance of lT equipment inventory .

No two days are alike at EGPAF, but what can you expect in this role?
Provide assistance with software and system troubleshooting and support.
Provide assistance in the Installation, maintain, troubleshoot, and update operating systems and user applications.
• Monitor network to ensure functionality and availability to all system users of networked services including building access control and related security systems, and telephone intercom.
• Install, maintain, troubleshoot, and repair cabled, wireless, and other network infrastructure.
• Support existing/new server/s and administer access rights for all users in the Uganda office.
Maintain local and server-based anti-virus software.
• Inform and train users and management on how to adhere to EGPAF global and local security ICT policies.
• Ensure the computer is set up before the new hire’s start date and any related moves.
• Handle the relocation of computer equipment as a result of office or personnel changes.
• Set up new user accounts and email accounts (in collaboration with ICT Support – Head Office – DC).
• Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords. (In collaboration with ICT Support – Head Office – DC).
• Train new and current employees on computer software and ICT systems.
• Support to Provide basic preventive maintenance for IT hardware and related accessories.
Support any other relevant IT work as may be assigned from time to time by the supervisor.

To be successful, you will have:
• Bachelor’s degree in Computer Science/ Information Systems or a related field.
• At least 3 years of relevant work experience in a similar field.
• Ability to Manage the entire spectrum of information technology operations especially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers, Firewall, VPN, DNS, DHCP, etc.
• Extensive practical experience in networked environments and support for remote users and field offices.
• Extensive ability to use and support standard microcomputing applications such as Microsoft Office Suite.
• Ability to analyze, troubleshoot, support, and implement technical solutions at all levels.
• Familiarity with emerging technology trends.
• Experience in supporting web-based applications.
• Relevant professional certifications will be an added advantage.
• Knowledge of supporting Windows client and server operating systems.
• Prior experience with Messaging systems support, e.g. MS Exchange.

Required Competencies:
• Excellent data analysis skills and ability to think concisely, and critically as well as distill information to lay audience.
• Excellent verbal and written communication skills in English, including the capacity to prepare and deliver formal presentations on programs and results, and have good Trainer Skills.
• Team player with good interpersonal skills and the ability to work in a diverse social and cultural environment.