Reports to: Designated supervisor
Department: Commercial
Location: Kenya

Key Responsibilities:

Make and confirm reservations for passengers.

Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.

Perform a proper flight firming check to maximize flight utilization and reduce No-shows.

Assist passengers with complaints and other concerns.

Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.

Advise passengers on changes in flight schedules, cancellations or confirm reservations.

Maintain inventory of available passenger space on flights.

Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.

Ensure that the sales report is closed on time.

Promote Uganda Airlines products to generate revenue.

Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.

Assist travel agents with seat confirmations, and upgrade/ downgrade proposals.

Handle Miscellaneous Charges Orders (MCO’s) and refunds, and process lost and time-barred tickets.

Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.

Assist respond to any emergency or a major operational disruption affecting the Airlines operations

Other duties and responsibilities as requested by Management.

Minimum Qualification and Experience:

Certificate in IATA

A diploma in sales and marketing will be of added advantage.

Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.

High level of computer proficiency

A minimum of 2 years of work experience will be added advantage.

A sound understanding of mathematics and world geography

Customer-focused and hospitable.

Integrity.

Team player.

Proactive/results-orientated.

Warm, friendly, Self-motivated, pleasant & presentable.

Good communication and intrapersonal skills.

Resilient.