Responsibilities
1. Keep track of assigned accounts to identify outstanding debts
2. Plan a course of action to recover outstanding payments
3. Locate and contact debtors to inquire about their payment status
4. Negotiate payoff deadlines or payment plans
5. Handle questions or complaints
6. Investigate and resolve discrepancies
7. Create trust relationships with debtors when possible to avoid future issues
8. Update account status and database regularly
9. Alert superiors of debtors unwilling or unable to pay when necessary 10. Comply with requirements when legal action is unavoidable

Requirements and skills
1. Proven experience as a debt collector
2. Experience in working with targets and tight deadlines
3. Knowledge of relevant legal requirements
4. Working knowledge of MS Office and databases
5. Excellent communication and people skills
6. Ability to negotiate and persuade
7. Ability to be polite and compassionate without lacking confidence A high school diploma is or degree is preferred