Main Purpose Of The Job
To take responsibility for the configuration, implementation, and maintenance of the various ICT technologies applied in SWICO, and to provide ICT user support services in order to facilitate the availability of the ICT services as required for the effective and efficient implementation of programmes

Key Duties And Responsibilities
Result Area 1: Provision of support to users of ICT facilities
• Provide end-user support to staff in ICT usage as required
• Provide advice and technical support to staff on proper utilisation of the website and the internet at large.
• Provide training to users on existing and new computer applications as necessary
• Prepare periodic reports on the ICT support services provided

Result Area 2: Network Administration
• Maintain network servers such as application servers, file servers, VPN gateways, and intrusion detection systems.
• Administer the Company’s mail server
• Maintain IP services like DNS, Web servers, Internet Gateways
• Support LANs, WANs, network segments, internet, and intranet systems. v. Ensure efficiency and availability of all Management Information Systems.
• Maintain network and system security as well as perform security updates and patches.
• Perform regular and scheduled back-ups for the various pieces of data and systems as well as perform dummy recoveries of data and systems to ensure their integrity.

Result Area 3: Maintaining the Working Condition of ICT Facilities
• Carry out trouble-shooting of the ICT equipment and systems, including servers, and carry out or arrange for preventive maintenance and repairs
• Carry out first-line trouble-shooting and anti-virus/anti-spam/anti-hacking procedures
• Regularly test software and hardware to ensure they are working properly
• Continually check the condition of the network facilities, and where necessary arrange for corrective action
• Schedule the servicing of computers and other ICT equipment following the relevant technical guidelines, and arrange for the timely implementation of the schedules
• Carry out regular preventive maintenance on ICT hardware and software vii. Undertake other duties within SWICO as may be reasonably requested.

Minimum Academic and Professional Qualifications & Experience
• 3 years’ experience in Information and Communication Technology support services
• Bachelor’s Degree in Computer Science or Information Technology.
• Microsoft Professional Certification or ITILL Foundation
• Database management systems (such as MSSQL, MYSQL, PostgreSQL)

Key Skills
• Knowledge of relational database software (MS Access, SQL Server or MySQL)
• Knowledge of the procedures used in the installation, modification, maintenance and repair of ICT hardware and software
• Network Administration
• Trouble shooting of ICT systems and hardware
• Communication skills
• Interpersonal skills Other Qualities/Attributes
• Confidentiality
• Result orientation
• Teamwork
• Innovativeness/Creativity
• Patience/ Integrity