This position reports directly to the Head of Business and will be based at Head Office.
Role of the Job:
The role is accountable for guiding the success of the SME Portfolio and leading the cross-functional team that is responsible for improving them

Key Result Areas:
• Develop & implement the strategy, roadmap, and feature definition for the SME Banking products.
• Develop general SME Banking products requirements, specifications, pricing and plans to complete development and marketing strategies.
• Create Banking service and product initiatives that can increase FTB profitability, as well as building customer satisfaction and brand loyalty
• Develop and implement effective SME Banking products for the Bank.
• Develop, implement, and administer sales programs as necessary to maximize SME Banking products contribution to FTB B/S and P&L.
• Develop direct customer contact and relationships with major account’s holders to monitor & strategize for maximizing sales growth
• Carry out sales visits to existing & potential top clients, identify sales leads, and report on the Bank’s high-net-worth customers.
• Maintain relationships with top customers and ensure that services delivered meet client expectations.
• Submit regular performance reports and returns/data to the retail sales manager.
• Initiates and coordinates development of action plans to penetrate new markets.
• Ensure sales growth in the various SME Banking products by organizing and conducting sales campaigns.
• Enhance training, customer service and selling skills among SME Bankers and encourage cross selling amongst staff.
• Promote knowledge acquisition of SME Banking products to potential customers by organizing sale promotions, talk shows, public presentations & meetings as may be guided by the supervisor
• Maintain and update information on the company’s products or services (work closely with marketing, distribution, and institutional Banking sections of the Bank.

Any other duties as may be assigned by your immediate supervisor from time to time

Minimum educational and technical competence requirements:
• A Bachelor’s degree in Commerce, Business Administration, Economics, Statistics, management or any relevant field.
• Relevant Practical training in business growth in the financial services sector
• A minimum of 4 years’ experience in a Banking or similar environment of which 3 must be in a Sales & Product management function.
• Must have an in-depth understanding about SME Banking product features, pricing, benefits, positioning, design and promotions
• Must have critical thinking, analytical, attention to detail and problem-solving skills.
• Good verbal and written communication skills

Position carries an attractive salary and benefits package.