The role holder will be responsible for driving operational excellence for BAM Uganda operations by analyzing and improving organizational processes, and work to improve quality, productivity, and efficiency.

Key Responsibilities:
• Ensure smooth operation of the BAM Uganda Office from a Strategic, Customer Experience, Operations and Reporting roles.
• 2. Reporting to the Board on Strategic Operations matters with regard to the business.
• Provide leadership to the Operations team and manage performance in line with the strategic goals of the organization;
• Drive effectiveness of operating systems to enhance efficiency and appreciation of the role of the systems
• Ensure that the smooth running of office operations in the areas of office procurement, IT Systems efficiency and general office management.
• Drive progress towards goal to reduce general office operation costs
• Coordinate with BAMC Investment managers and Investment Sales managers as necessary on to ensure operations support internal operations, sales operations, and customer needs
• Coordinate with Manager ICT Infra and Service on leveraging IT systems to improve efficiency
• Drive system improvement and automation of routine tasks
• Delegated Authority: As per the approved Delegated Authority Matrix
• Drive compliance with contractual, regulatory and efficiency requirements within BAMC operations
• Perform any other duties as may be assigned from time to time.
Key Performance Measures: As described in your Personal Score Card

Knowledge, experience and qualifications required:
• A Master’s degree in a Business related field
• Professional qualification is an added advantage.
• At least 6 years’ experience within the financial services industry in a busy and high performing company
• Knowledge of CMA regulatory requirements
• Extensive experience in ensuring operational risks are identified and managed.
• Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment.
• An understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes.
• A demonstrated track record in optimising finance & operations to enhance the overall customer experience at all customer contact points.
• Knowledge of Investment products
• Sales and marketing management skills

Essential Competencies: Change Leaders in Britam need to:
• Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
• Continuously configure and adapt the functional area to most effectively suite the future view of the business;
• Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
• Be in touch with the changing industry, customer needs and international best practice;
• Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
• Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimised succession planning;
• Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
• Facilitate functional integration;
• Ensure the development and establishment of appropriate behaviour and values (culture) within the function that aligns with the strategic direction and values of the business;
• Co-ordinate between functions and divisions to ensure optimisation of the value chain and resources;
• Ensure alignment of strategy, objectives and deliverables within the function;
• Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
• Ensure a seamless experience for clients;
• Appropriately allocate funds and capital to maximise shareholder value;
• Adequately manage operational risk;
• Increase operational efficiency;
• Provide access to accurate and consistent information and services across all channels;
• Improve quality and speed of decision making across the business.