Product & Service Delivery Support | PSD Management
Mission
The PSD Manager is responsible for QHSE and directing field employees in safe, reliable, efficient product and service delivery, and for driving customer satisfaction and service quality. The PSD Manager drives field employee progression through competency development and performance evaluation. This person liaises with the BL PSD Manager for job life cycle support and technical and incident management. The PSD Manager ensures systematic usage of standard work and risk management, and provides visibility regarding crew and associated function’s SQ performance and continuous improvement opportunities. This person is responsible for the COSD (i.e. resource consumption.)

Responsibilities
1. Review and approve technical job programs.
2. Perform, consolidate and analyze JRAS and generate exemptions and MOCS as needed.
3. Approve JRAS based on job risk level and Conformance Assessment score.
4. Approve PRAS based on PRA index and PRA phase.
5. Conduct pre- and post-job briefs for every job. Discuss and communicate risks and controls to field personnel.
6. Lead by example with frequent field visits and expect the same of your team.
7. Manage incident life cycle as per the risk matrix, escalating as needed, and conduct incident response and recovery.
8. Execute Employee Management Plans.
9. Manage quality control of all field deliverables.
10. Ensure customer acceptance of service delivery.
11. Approve final job deliverables and job invoice supporting documentation.
12. Ensure support to other functional processes with proper handoffs at key interfaces.

Experience & Exposures:
1. 8+ years’ experience in Oil & Gas, energy industry, or similar
2. Minimum 3 years’ experience working within Chemicals business/ Chemistry
3. Bachelor’s degree in mechanical or chemical Engineering, or related Engineering discipline required
4. Previous experience as a Product service Delivery manager (an added advantage)