Overview
Metropol is a Credit Reference Bureau licensed by the Bank of Uganda. Metropol CRB provides services to licensed credit providers in Uganda including financial institutions, trade credit providers, utility companies, insurance companies, and others.

The Client Relationship Officer is a link between the Participating Institutions and Metropol CRB with the responsibility of managing relationships to enhance service delivery and increase revenue.

Responsibilities
The individual in this role will be responsible for fulfilling the following tasks, in addition to other duties:
• Establish and sustain long-term relationships with existing and potential customers.
• Recognize and actively pursue new business prospects.
• Comprehend client requirements and suggest appropriate solutions.
• Offer clients extensive product consultations and assist them in making informed decisions.
• Efficiently and promptly address and resolve customer complaints.
• Ensure client satisfaction by meeting their expectations.
• Conduct training sessions, including user onboarding and developmental training.

Knowledge, Experience & Desirable Skills/Attributes
• A Bachelor’s Degree in a business-related field.
• A minimum of two years of applicable work experience in a fast-paced, market-oriented organization.
• Proficiency in computer applications, particularly MS Word, MS Excel, and MS PowerPoint.
• Strong business acumen and a dedication to providing solutions to customer problems.
• Excellent phone and email etiquette.
• Strong commitment to integrity and ethical standards.
• Aptitude for creative problem-solving.
• Ability to collaborate effectively within a team.
• Proficiency in communication and presentation skills.
• Capacity to handle multiple tasks simultaneously.