To coordinate the development and promotion of Business Process Outsourcing /Information Technology Enabled Services (BPO/ITES) in Uganda into a vibrant, globally competitive industry to create jobs and enhance income.

Key Accountabilities
• Develop cooperation with all relevant stakeholders and other interest groups including the youth in the development of the BPO/ITES industry in Uganda;
• Develop a critical mass of trained personnel for the BPO/ITES industry by working with Universities and other training institutions in the country;
• Support the operationalizing of approved BPO/ITES incentives;
• Responsible for the operationalization of the approved BPO/ITES standards in the industry;
• Support Innovation, Software, and BPO/ITES Hubs both public and private in the BPO/ITES ecosystem in the country;
• Perform any other duties which may be assigned from time to time.

Position Requirements
Education
• A Bachelor’s degree in Business or ICT-related fields or their equivalent
• Professional/ industry certification such as ITIL, CIM, MCSE, ACCA, PMP, Prince 2. Will be an added advantage.

Experience
• At least three (3) years of working experience in business development, business incubation, and or business promotion.
• Project management experience is an added advantage.
• Experience in BPO/ITES-related projects or Contact Centre in large enterprises will be an added advantage

Nature and Scope
Interpersonal Skills –
• Soft Skills Management, Leadership, Communication, Writing, Presentation and Listening skills.

Interested applicants who meet the job requirements/specifications and with the right personal attributes are invited to complete and submit their Softcopy application form (which can be downloaded from the NITA-U official website https://www.nita.go.ug/downloadable-forms/job-application-forms),  with a cover letter, supported by curriculum vitae, copies of academic certificates and testimonials, and must specify day time telephone contact, postal and email addresses of both the applicant and three referees, to the address below.

The Executive Director,
National Information Technology
Authority – UGANDA (NITA-U),
Palm Courts, Plot 7A, Rotary Avenue (former Lugogo bypass)
P.O. Box 33151, Kampala-Uganda
Tel: 0417 801 038
via email: [email protected]

The deadline for applications for the positions is 7th June 2023 (Not later than 1700 hrs. Local Time). No application will be accepted without a duly completed and signed standard application form (referred to above)