Overall purpose of the job.
• Designs, plans, and implements KSL Employee Relations programs, policies, and procedures. Responsible for day-to-day HR Operations, planning, organizing, and directing the function’s activities and supervising the staff of the Employee Relations and Service Delivery Unit.

B2. Key Responsibilities
Employee Relations &Services Delivery
• Resolving employees’ issues and handling complaints to protect the general interests.
• Development and ensure healthy work relationships and a supportive atmosphere at the workplace
• Provision of advice for department managers on how to deal with employees, most of all in extraordinary situations
• Research on labor laws, healthcare regulations, best practices etc.
• Participates in Union negotiations between the organization and employees
• Analyses information and data necessary to define and discern cost and policy implications of negotiations and disputes.
• Explains laws and legal affairs concerning employment to managers, supervisors, and employees.
• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances.
• Maintains good communication and positive relationships with employees to promote satisfaction.
• Manage day-to-day operations of the human resource department.
• Ensures that department milestones, and goals are met and adhering to approved budgets.
• Ensure efficient coordination of HR services to meet department objectives
• Offer professional HR services advice to the organization, department, and staff.
• Keep abreast of development in the human resource field, and learn new systems, methods, and processes.
• Evaluate and check people operations work accuracy and quality.
• Performs other duties as assigned

Knowledge, qualifications & Experience

Education:
• Bachelor’s degree in Human Resources, Industrial Relations Psychology, Business or any other related field. Appropriate people management qualification such as CIPD certification, Sherman member of HRMAU.