To sell products in accordance with the business needs and to facilitate the development of customer loyalty through customer management and to consistently portray a professional image.

• Generates leads, builds new and maintains existing customer relationships for walk-in customers.
• Asseses client service requirements and resolves accordingly
• Migrates customers to digital platforms.
• Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
• Logs all queries, complaints and Queries on Salesforce.

QUALIFICATIONS
• Bachelors Degree in Business, Commerce or a related field
• Previous branch banking experience
• Understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch
• Experience in customer service roles

ADDITIONAL INFORMATION
Behavioural Competencies
• Good verbal & written communication
• Pays attention to detail
• Diplomatic, able to handle pressure/conflict
• Results-orientated ( target driven across all KRAs)
• Good numerical ability

Technical Competencies
• Computer literacy
• Sales skills
• Risk management ability
• Establishing rappor
• Generating Ideas