Job Purpose
To assist in the planning, execution, and monitoring of projects within the organization to achieve overall business strategy and delive a competitive customer value preposition.

KEY RESPONSIBILITIES
Project Planning and Coordination:
• Define project objectives, scope, and deliverables.
• Develop appropriate strategies for achieving project Business Objectives
• Assist in creating project plans, schedules, and budgets.
• Coordinate project activities and tasks among team members and stakeholders.
• Track project progress and ensure adherence to timelines.
• Deliver Project Management Programs
• Project issues management, escalation management and change management
• Manages Project Close- out by preparing Project Acceptance Certificate(PAC) to customers to sign off accepting the project had been completed.

Documentation and Reporting:
• Maintain project documentation, including project plans, meeting minutes, and status reports.
• Prepare and distribute regular progress reports to project stakeholders.
• Keep project files and documentation organized and easily accessible.

Communication and Stakeholder Management:
• Facilitate effective communication among project team members and stakeholders.
• Schedule and organize project meetings, workshops, and presentations.
• Coordinate with internal and external stakeholders to gather project information and requirements.
• Address queries and provide timely updates to project stakeholders.

Risk Management:
• Identify and assess project risks and issues.
• Assist in developing risk mitigation strategies.
• Monitor and track risk mitigation actions.
• Escalate critical issues to project managers for resolution.

Quality Assurance:
• Ensure project deliverables meet quality standards.
• Conduct quality reviews and audits as required.
• Assist in implementing quality improvement measures.

KEY PERFORMANCE METRICS
Performance Area Performance Indicators
• Management of Project Constraints
• Timely execution of projects
• Timely escalations
• Timely upload of project on PMO tool
• Quality and availability of documentation (PID, PAC, Incidence reports etc)

Project Schedule
Management
• % project delivered within project timeline
• % properly scoped budget
• % of signed off Project acceptance Certificate
• Project Score card
• Adoption of project Absolute project management process
• Interswitch – CONFIDENTIAL

Customer satisfaction
• Customers feedback/commendations Customer satisfaction
• Project Cost Management
• Preparation of project budget
• %project expenditure vs. %project budget

EDUCATION AND EXPERIENCE
Academic Qualification(s):
• Good degree in any discipline preferably IT or Business

Experience (Number of relevant years):
• Minimum of 2 years of relevant experience in project management

KEY SKILLS AND COMPETENCIES
Competencies
• Project management
• Forecasting, organisation, and planning
• Basic knowledge of IT best practices
• Basic knowledge of financial institutions, electronic transactions, and e-business/ e-banking
• Stakeholder Management
• Verbal and written Communication skills
• Problem Solving and analytical skills
• Teamwork
• Risk Management
• Leadership