The Fraud Analyst core role is to proactively manage application frauds through maintaining a risk based approach sampling procedures across the business and constantly monitor fraud detection systems to help minimize fraud losses in the Bank.

Job Description
• Undertake random document sampling on documents provided as part of the application process for all banking products to proactively identify forged/counterfeit documents and proactively reduce fraud losses.
• Control of Cardholder frauds by going through fraud monitoring reports.
• Timely action cases as flagged by Fraud Detection Systems like Instinct and Falcon.
• Create MIS detailing the number of monthly suspected fraudulent card frauds and its financial exposures to the Bank, the number of confirmed card frauds and the card fraud saves accomplished.
• Monitor all Cardholder frauds and ensure all fraudulent transactions are suspended from cardholder’s accounts.
• Report Issuer frauds as per laid down procedures.
• Go through all debit fraud monitoring reports and ensure cardholder fraud does not exceed 0.1% of Turnover per quarter.
• Manage cardholder relationship by advising them whenever local chargeback is done.
• Ensure compliance with the BA fraud policy relating to fraud sampling.
• Highlight current fraud trends identified and work on remediation/prevention methods for the business to implement.
• Full understanding of banking products and processes.
• Conduct investigations into potential or proven fraud cases & submit detailed reports. This may includes field visit verifications or background screening for the involved parties.
• Highlight any operational gaps and support business with its growth plan.
• Support the Manager in reducing fraud losses within given budget/appetite.
• Maintain a centre of excellence for Banking Fraud Risk Management to provide a specialist support to business as required.

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)