Roles:
• Offer IT support to Stre@mline clients.
• Train Stre@mline users.
• Work closely with other hardware engineers at Streamline Health Tech Co. LTD. to install, set up, test and provide technical support to ensure Stre@mline is working well in the respective health facilities.
• Conduct a demo of how Stre@mline works to potential clients whenever you are called upon.
• Act as the primary point of contact for Stre@mline clients.
• Maintain a positive attitude to customers in the field and offer a strong customer focus.
• Document technical issues faced in the field and publish them on the Streamline Health Tech Ltd blog.
• Offer offsite support to clients through proper management of the ticketing system with clients.
• Identify potential areas of interest to Stre@mline clients and advise accordingly on how to meet their needs.
• Advise Stre@mline clients’ on the required IT hardware infrastructure needs and work with the iStreams IT hardware shop if possible to supply those requirements.
• Bill clients and write invoices on behalf of Streamline Health Tech Co. Ltd for the work done in the field
• Build very good customer- Streamline Health Tech Co.Ltd relations.

Requirements:
• Bachelors in IT, Computer Science or the equivalent
• Reasonable experience as an IT field engineer
• Excellent communication skills
• Technology savvy with a clear understanding of how information systems operate
• We have 2 core values: Exceptional customer support and continuous innovation. These are values that each of our staff must commit to.

Onboarding:
• You will undergo 2 weeks of intense training at the stre@mline office in Kampala to master the Stre@mline system, our sales processes, and our implementation and support process.
• You will then be certified upon completing the necessary tests
• The key is to achieve set targets on time.
• We accept applications on a rolling basis and provide feedback to each candidate when applications have been reviewed