The incumbent will be responsible for supporting and maintaining access networks and client Infrastructure and services.

KEY RESPONSIBILITIES
• Provide a solution-focused consultancy to Enterprise and Wholesale customers, in support of account managers, that will entail the analysis of complex customer requirements leading to solution design, cost of sale, and time to deliver.
• Document customer needs and expected outcomes based on existing and future ICT requirements and document a Technical Account Plan per customer and value proposition signed off by customer and solution managers.
• Access Network Operations & Maintenance
• Execute fault resolution on the access networks
• Install and roll out access products and services – Fiber, RF/P2P, WiFi, VSATs & services
• Conduct pre-sales survey to determine connectivity solutions bill of quantities and accompany the sales team to sales pitch meetings
• Test connectivity technology products & services against benchmarks provided by the Field Operations /Support Manager
• Update and close service tickets
• Implement client end Ad-hoc projects
• Reporting
• Provides access networks fault resolution & new Installation reports

QUALIFICATIONS
The ideal candidate must possess the following:
• Degree in any relevant field of Computer Science, IT, Telecommunications or Electronic engineering
• Proficiency in technology certificates
• EXPERIENCE
• At least 4 years of working experience in a Telecoms /Service provider environment
• Possess clean and valid driving license

KNOWLEDGE AND SKILLS AREAS
• Good understanding of Ethernet, VLAN, Microwave, LAN, WAN & WLAN Networking technologies
• Protocols- POP3, IMAP, SMTP, VLAN, and MPLS are essential
• Strong understanding of Ethernet, Routing, VLAN, SDH, DWDM, Microwave, LAN and WAN Networking
• Strong technical and analytical skills necessary in solving network-related problems
• Very strong Communication Skills and the ability to express complex technical concepts effectively, both verbally and in writing
• Ability to conduct research into service issues and products
• Highly self-motivated and directed
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Analytical skills
• Exercises discretion and applies professional judgment, ensuring actions and decisions are proportionate and in the public interest
• Sound organizational skills