Relevant Education
• A diploma related to hospitality or tourism
• Guest/customer relations experience, preferably in a hospitality environment
• Numeracy skills and administrative skills
• Essential Experience and Knowledge
• Minimum of 2 years experience working in a hotel receptionist or guest services role
• Knowledge of OPERA software will be an added advantage

Tasks, Duties and Responsibilties
• Processes reservations by mail, telephone, or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans. Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.