Expectation:
• Ability to communicate at all levels
• Ability to manage change processes
• Ability to lead, coach, and train employees
• Exceptional organizational and analytical skills
• Ability to work independently and handle multiple projects
• Goal-oriented, assertive, and a practical problem solver
• You are able to work in a fast-paced and challenging environment
• Subject matter expert in transport management, forward and reverse logistics, capacity, and route planning
• Demonstrates an exceptional level of resourcefulness, creativity, ingenuity, and empathy
• Knowledge of best practices in managing B2B or B2C end-to-end transport processes
• Experience in building last-mile transport capability with world-class safety and health policies, procedures, standards, and culture.

Responsibilities:
• You are a leader. Your top priority is to make sure all Logistics employees at the branch have what they need to do their tasks 110% of the time
• What tool(s) do they need to function?
• Do they have any blockages? Help them remove these blockages
• Compliance? Policy, SOPs, and work instructions are aligned with the operations
• Self-service data? Empower them to make decisions based on data while they do their jobs
• Simplify the way our employees work – the goal is to get more for less (efficiency, productivity, etc.)
• Ensure operational KPIs are met and exceeded and the business has visibility on the performance of the branch
• Drive teams to achieve consistent delivery in full on time (DIFOT)
• Develop, own, and implement tactical strategies to drive asset utilization
• Keep last-mile costs under control per order, by ensuring that deliveries per route and vehicle are optimized to achieve targeted profit and loss figures
• Live by the principle of ‘The Customer is King’ to ensure world-class customer service
• Design and implement tactical service-level strategies that ensure transportation provides delivery service that meets or exceeds customer expectations
• Identify process gaps or opportunities and implement best practices to increase efficiency and accuracy
• Monitor volume forecasts, as appropriate, to ensure that network delivery capacity is always ahead of the fulfillment center capacity
• Collaborate with 3P providers to improve performance and processes in a cost-effective manner
• Hold frequent meetings with 3P vendors to review key performance indicators
• Conduct employee performance appraisals, individual development plans, and succession plans to ensure business continuity
• Invest time in training a new generation of strong people ready to take on new challenges and opportunities while maintaining the same level of excellence in execution
• Create and foster an environment that promotes integrity, accountability, collaboration, and a winning attitude while providing a safety net for our employees to thrive, have fun, and grow.

Qualifications:
• Degree in Supply chain, Transport and logistics, Business Operations, Business Administration, or similar. An Advanced diploma in the same with at least 5 years of experience in last-mile logistics can be considered
• You have in-depth knowledge of last mile logistics (transport best practices and processes – prior experience working with Loginext or equivalent highly desirable).