Lead and manage staff to provide a comprehensive Outsourced and legal collection service by ensuring that collections are maximized on accounts in stage 3 through employing appropriate collection tactics and in executing the agreed collection operation strategies, as well as instituting and monitoring legal procedures and ensuring that all legal requirements are complied with.

QUALIFICATIONS
Minimum Qualifications
Type of Qualification: Diploma
Field of Study: Generic Management
Type of Qualification: Diploma
Field of Study: Legal

Experience Required
Operations Control
Operations
3-4 years
Banking/Financial institutions related to legal & collections matters. Knowledge, experience & sound judgement in formulating solutions to rehabilitate through various collection tactics, or via the institution of legal proceedings. Four plus experience in the collections division of a legal practice or similar institution/credit risk environment & with three years’ experience in overseeing a collections department.

3-4 years
Experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied, both as it relates to unsecured & secured lending products. Managing & controlling the operational aspects i.e. outsourcing, engagement models, output measurements & costs insofar external Vendors such as Attorneys, Debt Collection Agencies, Tracers, Auctioneers and Liquidators are concerned.

ADDITIONAL INFORMATION
Behavioral Competencies:
• Checking Details
• Empowering Individuals
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict
• Upholding Standards
• Valuing Individuals

Technical Competencies:
• Coaching and Mentoring
• Difficult Calls Management
• Financial Planning
• Legal Collections
• Legal Compliance
• Performance Management
• Recoveries