Position: Technical Manager (Uganda)

Job Summary
The Technical Manager will be responsible for overseeing projects, managing teams, and aligning technical initiatives with our business objectives. He/She will work collaboratively with clients and various stakeholders within the company to ensure service delivery in an efficient and timely manner.

Duties and Responsibilities
• Plan, organize and manage all technical projects and ensure successful completion within the budgeted profit margins and set timelines
• Identify opportunities for process improvement and innovation, fostering a culture of continuous learning within the team
• Utilize deep technical knowledge to make informed decisions, provide guidance, and solve complex technical challenges.
• Collaborate with cross-functional teams to align technical strategies with overall business goals.
• Ensure technological innovation strategies and processes are in place to meet business objectives and needs in terms of price, service quality and delivery target
• Ensure quality service delivery to the existing client base to generate more revenue and increase customer satisfaction
• Monitor the system for repeat visits for the same problems and address the same with the supervisor for a permanent solution.
• Develop and implement strategies for increasing revenues
• Support the sales team by constantly identifying opportunities for new value-creation technological products
• Monitor and generate reports for the manager for non-confirming installation for further action and ensuring installations are trouble-free.
• Manage resources efficiently, including hardware, software, and personnel, to maximize productivity.
• Timely report generation and submission to respective clients
• Communicate effectively with both technical and non-technical stakeholders, presenting project updates and proposals clearly
• Stay current with industry trends and technological advancements to drive strategic technical decisions

Minimum Requirements and Competencies
• Bachelor’s or master’s degree in a relevant technical field
• A minimum of eight years in the technical field with the ability to align technical initiatives with business goals
• Proven leadership experience, with excellent organizational and interpersonal skills
• Well-rounded knowledge of the security industry with excellent customer service
• Proficiency in project management methodologies and tools
• Exceptional communication skills for conveying technical concepts to diverse audiences