JOB SUMMARY
The Lead associate will be responsible for responding to lead conversion; educating prospective and existing customers on the product and service and directly persuading leads/potential customers to purchase the product and services of the organization through telephone.

CORE JOB FUNCTION
• Persuade potential customers to purchase the organization’s product or service through telephone.
• Explain products or services and prices, and answer questions from customers.
• Record names, addresses, purchases, and reactions of leads contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Engage with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Ensure that appropriate changes are made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Refer unresolved customer grievances to designated departments for further investigation and presentations through phone and screen sharing
• Meet monthly and quarterly sales goals
• Contact customers to respond to inquiries or to notify them of new product or service adjustments.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Manage, track, and follow up on leads by engaging in calls to them
• Facilitates a business’s connection between its outgoing consumer advertising and the responses to that advertising.

KNOWLEDGE AND SKILLS REQUIRED
• Oral Communication
• Persuasion
• Active Listening
• Strong decision-making skills …
• Leadership and people management skills …
• Communication skills …
• Time management skills
• Good problem-solving skills

EDUCATIONAL REQUIREMENT AND EXPERIENCE
• Bachelor in Business Administration
• A certification in telemarketing, sales, or customer service is an added advantage.
• 2-3 years experience in a similar or related role