The Technology Assistant provides technical support and assistance to the Technology Manager and the organisation as a whole. This role involves maintaining computer systems, networks, and software, providing technical support to users, and assisting in the implementation of technology projects.

Employer: Stichting SEMA
Role: Technology Assistant
Type: Fulltime (12 months contract/renewable)
Duty Station: Kampala, Uganda
Supervisor: Technology Manager
Responsibilities: Trainees
Key working relationships: Research and Data, Operations, and Management

Key Responsibilities:
IT Infrastructure & Technical Support:
• Provide first-level technical support to staff, addressing hardware and software issues.
• Support the implementation of technology solutions for data collection, analysis, and visualisation.

Assist in exploring and adopting new technologies to improve operational efficiency and program effectiveness.
• Collaborate with the technology manager , Program Manager and research team to develop data-driven tools and applications.

Assist in managing and maintaining SEMA’s IT infrastructure, including hardware, software, and networks.
• Provide technical support to staff, troubleshooting issues and resolving them promptly.
• Ensure the security and reliability of IT systems by following best practices and protocols.

Project Support:
• Work closely with the technology manager and other team members to align technology tasks with organizational goals.

Foster a culture of innovation and continuous learning within the team.
• Provide technical guidance and support to staff as needed.

Qualifications and Skills:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of Proven experience
• Strong technical expertise in areas such as network administration, database management, software development, and cybersecurity.
• Understanding of data management and analysis to support the organization’s research focus.
• Excellent communication and interpersonal skills to interact with both technical and non-technical staff.
• Problem-solving and analytical skills to address technical challenges and find innovative solutions.