Main Purpose:
Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

Main Job Functions:
• Drive excellent customer service in the Service Centre
• Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
• Handle customer problems, queries, complaints and requests
• Educate customers on products and services
• Escalate customer issues for speedy resolution
• Support companywide business initiatives at the branch

Ensure Service Centre standards are maintained at all times according to the blue print
• Supervise third party teams
• Support the Service Centre Supervisor in all operational activities in the store

Education:
• Bachelor’s degree in business administration, Social Sciences or any other relevant field.

Experience:
• A minimum of one year experience in a service environment
• Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Knowledge, Skills & Abilities:
• Customer Experience
• Sales acumen
• Service delivery
• Data Savvy
• Knowledge in MTN products and Services
• Project Management
• Learning Agility
• Readiness to work with little supervision.
• Customer focused.
• Team Player
• Follow through skills
• Customer centricity / Accommodative
• Excellent Communication skills
• Strong interpersonal skills