About the company
Eversend is an all-in-one financial platform designed for Africans, African migrants, and businesses. We specialize in providing affordable cross-border payments, virtual cards, stablecoins, and investment opportunities. As a leader in using stablecoins for payments, Eversend offers users a seamless way to manage multiple currencies, send money globally, and access secure financial services through one easy-to-use platform.

Our mission is to simplify cross-border transactions, digital currencies, and investments, helping underserved markets access fast, transparent, and reliable financial tools. Eversend is transforming the way people and businesses navigate the global financial landscape.

About the role
As a KYC & Onboarding Specialist, you will manage and oversee all KYC processes, ensuring that users and businesses move through registration to successful KYC completion. You will be the go-to person for customers needing support navigating the KYC process, troubleshooting issues, and driving onboarding success.

Your responsibilities include:
• Managing the end-to-end KYC process for both individual and business customers in Uganda.
• Guiding customers through the KYC process, providing them with the information and assistance they need to complete it successfully.

Collaborating with cross-functional teams, including customer support, risk, and compliance, to ensure an efficient onboarding journey.
• Tracking, monitoring, and reporting on the percentage of registered users and businesses that complete KYC and finding ways to improve this metric.

Ensuring compliance with all relevant KYC and AML regulations, staying ahead of regulatory changes.
• Improving and streamlining KYC processes to reduce bottlenecks and customer frustration.
• Escalating issues to the Risk and Compliance teams when necessary to ensure that the company remains compliant with all relevant laws and regulations.
• Liaising with external auditors and regulators as necessary to ensure compliance.

Skills You’ll Need:
• A strong background in KYC, AML, and compliance processes, with experience in fintech, banking, or financial services.

Proven experience working with customers to complete regulatory processes, ideally within a fast-paced, high-growth company.
• Excellent communication skills, with the ability to provide clear instructions and support to customers.
• Analytical thinking and a data-driven approach to solving problems and improving customer success.
• A collaborative mindset with the ability to work cross-functionally with teams across customer support, product, and compliance.
• Familiarity with KYC software and identity verification tools.
• Strong attention to detail and ability to work effectively under pressure.

Relevant Experience:
• You’ve worked in fintech, financial services, or a similar industry and have a strong understanding of KYC, AML, and compliance requirements.
• You’ve had hands-on experience with customer onboarding and KYC processes in a fast-growing company.
• Experience in regulatory reporting and liaising with auditors or regulators is a plus.